March 1, 2025
Hello Customer works with the external parties listed in the table below to carry out certain activities in connection with the services we provide. This page contains information about the name, role and location of each sub-processor. Terms used on this page but not defined have the meaning assigned to them in the Customer Terms of Service or another written agreement governing the relationship between the customer and Hello Customer (the “Agreement”).
| Sub-processor |
Purpose |
Data subjects |
Location of servers |
| Microsoft |
-
Hosting and Cloud Infrastructure
-
AI-powered data processing, natural language generation, and content analysis, enabling AI-powered functionalities available within the Hello Customer Platform
|
-
Data uploaded to or processed by the platform
-
AI processing is limited to the verbatims, in case this textual feedback contains PII
|
EU (NL / IE) |
| Sendgrid |
Communication and notification services |
email address and email content |
EU / US |
| Auth0 |
Authentication |
email address of users |
EU (IE) |
| Snowflake |
Analytics on data |
Data uploaded to or processed within the platform |
EU (NL) |
| Datadog |
System monitoring |
Data uploaded to or processed by the platform |
EU (DE) |
| Langchain |
Tracing and context aware processing and data retrieval |
Limited to the verbatims, in case this textual feedback contains PII |
EU (NL) |
Updates
As Hello Customer continues to grow and evolve, the list of sub-processors may change. If required by the provisions of the Agreement, we will notify the owner of the customer account. Any updates will also be published on this page. Please check back regularly to stay informed.
