Catch the slip before it costs you.
Don't wait for the quarterly report. Hello Customer watches your feedback in real time and sends the right person an alert the moment it matters. It carries the score, the comments behind it, and the action to take, while there's still time to act.
‘Wait time’ sentiment is sliding at one location. Down 18 points this week, before the score has moved.
Early enough to actually do something.
A single telling answer, or a trend forming. Set the rules that matter to your teams.
A detractor, a specific score or a flagged response just came in, with the comment attached.
Sentiment on a topic starts sliding, before the score even moves.
NPS, CSAT or CES drifting the wrong way at a touchpoint or team.
Fewer people answering, so you catch survey fatigue early.
A touchpoint goes quiet, so a broken flow never hides a problem.
A keyword like ‘cancel’ or a competitor name appears.
An alert that tells people what to do.
You choose exactly when an alert fires: which score range, which answers, which touchpoint and how fast. Then attach an action prompt, a short instruction that travels with the alert, so whoever receives it knows what to do next.
- Fire on a score range, a sentiment, or a word you watch
- Immediately, or batched into a digest
- An action prompt that says what to do next
- Routed to the team that owns it
It lands with the person who owns it.
Every alert is routed by team, touchpoint and metadata, so a billing dip reaches finance and a store complaint reaches that store's manager. The signal lands where someone can actually do something with it, and rolls up into the CX Signals report so nothing gets lost. That's how the whole company ends up owning customer experience, the CX team included.
Never miss the moment that matters.
We'll set up forward-looking alerts on your own data and route them to your teams, live.
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