70+ Customer Experience Conferences to Attend in 2026 and 2027

This list covers 77 conferences and events built specifically for customer experience professionals, running between September 2026 and late 2027, across Europe, North America, Asia Pacific, the Middle East, Africa, Latin America, and online. For each event you'll find dates, location, organizer, and who it serves, checked against official event sites in July 2026.

Last updated: 18 July 2026. Past editions are left out: every event below still lies ahead of you, from September 2026 onwards.

Key takeaways

• Customer Contact Week Las Vegas is the largest CX and customer contact event in the world, and its 2027 edition (June 14-17, Caesars Forum) is already confirmed.
• Europe has more than 25 dedicated CX events in this list, including CCW Berlin (February 22-25, 2027), Forrester CX Summit EMEA in Amsterdam, and All4Customer Paris (March 23-25, 2027).
• Roughly a third of these events are free for brand-side CX practitioners, including the Engage Customer Summit in London and CX Network's online All Access series.
• Most organizers publish their following year's dates 6 to 10 months ahead, so expect the bulk of 2027 dates between September 2026 and January 2027. Events marked TBA follow a stable annual pattern you can plan around.
• Agentic AI in customer service, Voice of Customer programs that lead to action, and proving the revenue impact of CX are the three themes dominating 2026-2027 agendas.

Why attend a CX conference in 2026 or 2027?

CX conferences are one of the few places where you can benchmark your program against peers who face the same problems you do. The Engage Customer Summit in London alone brings together around 3,000 practitioners and 250 case studies in two days. All4Customer Paris draws roughly 16,000 visitors. That density of comparable experience does not exist anywhere else in your working year.

There is a second reason that matters more in 2026 than it did five years ago. Most CX teams are being asked to justify their budget in revenue terms while simultaneously evaluating AI for their service operations. Conference agendas have shifted to match: sessions on linking NPS to churn, on AI agents in the contact center, and on turning feedback into prioritized action now outnumber the classic survey-methodology talks. If you are accountable for CX outcomes, these events are where the working answers circulate first, usually a year before they show up in vendor marketing.

A note on how we built this list: we verified dates against official event websites in July 2026. Where a 2027 edition is not yet announced, we marked it TBA with the typical month, based on the event's history. Always confirm dates on the official site before booking travel.

CX conferences in Europe (2026 and 2027)

Europe has the densest calendar of dedicated CX events outside the US, and many are free for brand-side practitioners. Belgian, Dutch, and French CX teams are particularly well served, with national events like the CustomerFirst Congres in Utrecht, the Customer Contact Congres near Brussels, and the All4Customer series in France.

CX conferences in North America (2026 and 2027)

The US calendar is anchored by Customer Contact Week in Las Vegas, the largest customer contact event in the world, and rounded out by analyst events (Forrester, Gartner), peer exchanges, and strong industry-specific options for financial services, utilities, and healthcare CX teams.

Vendor and platform CX conferences

These events are run by CX and experience management vendors. They are worth attending even if you don't use the host's platform: the customer case studies tend to be unusually concrete, and the product announcements signal where the whole category is heading. Qualtrics X4 and Medallia Experience are the two big Voice of Customer gatherings; the rest lean toward the contact center and service side.

CX conferences in APAC, the Middle East, Africa, and Latin America

If you run CX for a business with operations beyond Europe and North America, these are the established regional gatherings. CX Asia Week in Singapore is the longest-running dedicated CX event in Asia and already has its 2027 dates confirmed.

Free online CX events

No travel budget required. These are legitimate learning events, not webinar funnels dressed up as conferences, and they are a sensible way to sample speakers before committing to a paid in-person ticket.

How to choose the right CX conference

Seventy-plus options is its own problem, so filter hard. Four questions do most of the work.

First, what do you need to bring home? If your management team is asking for proof that CX drives revenue, prioritize events heavy on measurement and business-case content (Forrester's forums, Qualtrics X4, Medallia Experience, CX Network exchanges). If your bottleneck is operational, the contact center events (CCW, ICMI, CCW Berlin) will be more useful than strategy summits.

Second, who will actually be in the room? Peer exchanges like CX Exchange UK or the Frost & Sullivan MindXchange events cap attendance and screen for seniority, which means every conversation is with someone who has your job at another company. Big expos give you breadth and vendor comparison instead. Both are valid; they solve different problems.

Third, does the industry match yours? A retail CX lead gets more from two days at the CX Retail EU Exchange in Barcelona than from a week at a generalist mega-event. The same goes for banking (CX BFSI events, CXFS), utilities (IUCX), and the public sector (KCC Congres).

Fourth, check the budget math. Ticket prices in this list run from free to $4,175 for Gartner's service conference. Free does not mean low quality here: Engage Customer Summit, All4Customer Paris, and the hosted-buyer formats (One to One Biarritz, CX Solutions Summit) are free for brand-side attendees because vendors fund them. For a European mid-market CX team, one realistic combination for the year ahead: one free national event close to home, one European strategy summit, and the CX Network online series in between.

What will dominate the agendas in 2026 and 2027?

Three themes keep recurring across the 2026 programs we reviewed.

AI agents in customer service have moved from keynote speculation to implementation tracks. Zendesk Relate, NiCE World, and Pioneer by Fin are now structured almost entirely around deploying agentic AI, and CCW's 2026 agendas dedicate whole tracks to it. Expect the 2027 editions to shift again, from "how to deploy" to "how to govern and measure."

Voice of Customer programs that end in action, not dashboards. Qualtrics X4, Medallia Experience, and the European insight events (CX Summit at Succeet, Shift/CX) are increasingly programmed around the gap between collecting feedback and doing something with it. That mirrors what most CX managers say privately: the problem is rarely a shortage of data. It is knowing what to fix first, and getting other departments to act. (If that gap sounds familiar, our comparison of the 10 best Voice of Customer platforms maps which tools close it.) Feedback without action is just data in a drawer, and conference programmers have noticed.

Proving revenue impact. Forrester's 2026 CX Forum theme, "Build The Experience AI Can't," sits next to a growing number of sessions on churn economics, CX ROI, and executive reporting. The CX Network All Access calendar even closes 2026 with a dedicated CX ROI summit (4-5 November). If your NPS lives in a PowerPoint nobody reads, the people who solved that problem are speaking at these events.

FAQ

What is the biggest customer experience conference in the world?

Customer Contact Week (CCW) in Las Vegas is the largest CX and customer contact event globally, with thousands of attendees each June at Caesars Forum. The next edition is confirmed for 14-17 June 2027 at Caesars Forum.

Which CX conferences in Europe are worth attending in 2026 and 2027?

The standouts are CCW Berlin (22-25 February 2027), Europe's largest customer service congress; Forrester CX Summit EMEA in Amsterdam; the Engage Customer Summit in London (7-8 October 2026, free for practitioners); and All4Customer Paris (23-25 March 2027) for French-speaking teams. Benelux teams also have national options: CustomerFirst Congres in Utrecht and the Customer Contact Congres in Belgium.

Are there free customer experience conferences?

Yes, and several are substantial. The Engage Customer Summit (London), All4Customer Paris, Call & Contact Centre Expo (London), Customer Connect Expo (Atlanta), and Qualtrics Experience Live London are free for brand-side attendees. CX Network's All Access online series runs free virtual summits nearly every month.

When will 2027 CX conference dates be announced?

Most organizers confirm the next year's dates 6 to 10 months ahead, typically between September 2026 and January 2027. A few are already public: CCW Las Vegas (14-17 June 2027), CCW Berlin (22-25 February 2027), All4Customer Paris (23-25 March 2027), NiCE World (24-26 May 2027), CX Asia Week (15-18 June 2027), and CX Exchange UK (25-26 January 2027).

Which conferences are best for Voice of Customer and insights professionals?

Qualtrics X4 Summit and Medallia Experience are the two largest VoC-centered events. In Europe, the CX Summit at Succeet (Wiesbaden) and Shift/CX serve the DACH insights community, and CX Network's Customer Insights online summit (15-16 September 2026) is a free option.

What is the difference between a CX conference and a CX exchange?

A conference is open registration with talks and an expo floor. An exchange (the CX Network and CCW Executive Exchange formats) is invitation-only, capped at roughly 50 to 70 senior leaders, and built around pre-scheduled one-to-one meetings and closed-door discussion. Exchanges are usually free for qualified brand-side executives because vendors sponsor the format.

How much does a CX conference ticket cost in 2026?

The range is wide: free (Engage Customer Summit, All4Customer Paris, most expos), roughly $1,000 to $1,700 for vendor summits like Qualtrics X4 ($1,699 standard) and Medallia Experience ($995 to $1,495), up to $4,175 for Gartner's Customer Service & Support Conference. European events tend to be cheaper than their US equivalents, and early-bird windows commonly save 20 to 30 percent.

What topics will CX conferences focus on in 2026 and 2027?

Three themes dominate published agendas: deploying and governing AI agents in customer service, closing the loop between customer feedback and business action, and proving the revenue impact of CX programs to executive teams.

Conference dates verified against official event websites on 18 July 2026. Organizers occasionally move dates and venues, so confirm on the official site before booking. Spotted a CX conference we missed? Tell us and we'll add it in the next update.

About Hello Customer: Hello Customer is a European Voice of Customer platform that centralises feedback from every channel, analyses it with the ISAAC AI engine, and tells CX teams what to fix first. Measuring is knowing, but knowing without doing is worthless. If your 2026 goal is turning feedback into prioritised action rather than another dashboard, book a demo and see it on your own data.