Request demo
fr nl
NEW THIS AUTUMN 🍂

Say hello to the big autumn update

The action-based voice of customer platform just took its biggest step yet. Hello Customer now reads feedback from every source in one taxonomy, then drives the fix: it will not just tell you what is wrong with your CX, it helps your company change it.

✓
Listen. Every source your customers use, in one place.
✓
Analyse. ISAAC reads every answer, topic by topic.
✓
Act. Actions, replies and coaching, driven to done.

Already a customer? Request the new features below and we will show you what they would look like in your platform. Not every feature is switched on automatically: some depend on your plan or need activating for your environment, so ask your Customer Success Manager to try one.

New to Hello Customer? Request access below and we will show you around the platform, new features included.

I want to see what's new

Are you already a Hello Customer customer?
We only use your details to reply. See our privacy policy.
✓

Message received

Thank you. Someone from our team will be in touch within one working day.

Trusted by customer-facing teams across Europe

Request access to what's new
New this autumn · every source, one reading

All your feedback finally lives in one place

Surveys were only ever part of the story. Hello Customer now reads reviews, tickets, calls, chat and app store feedback next to your NPS and CSAT programmes. ISAAC classifies every open answer by topic with a sentiment per topic, natively in 30+ languages, so one comment about three things counts three times.

Email surveysNPS, CSAT and CES, any cadence
Web & in-app surveysfeedback in the moment of use
Google reviewspublic ratings, read as feedback
Support & chattickets and conversations
Calls & CRMvoice, with customer context
API & integrationsanything else you capture
ISAAC AI
Suggested actionswhat customers ask for, ranked by how often
Close the loop with AIa reply drafted, reviewed and sent by you
Coaching AI agentcustomer voice into team growth
One alerts overview soonevery alert and report in one place
CX Signals soonyour week, ranked by what changed
Impact tracking soonfrom the fix to the revenue you kept
Request access to what's new
New this autumn · the Act layer

Reading feedback was step one. Now Hello Customer acts on it.

Every insight now has somewhere to go: a suggested action your customers asked for, a reply drafted for you to review and send, a coaching point for the team that serves the customer, and soon every alert in one place.

Suggested actions

New

The improvements your customers explicitly ask for, pulled from their own words and ranked by how often they come up.

1Brief drivers on doorstep etiquetteasked 212 times
2Fix tracking link in dispatch mailasked 148 times
3Review checkout error messagesasked 96 times
  • Drafted from verbatims: every action traces back to what customers actually wrote.
  • Ranked by frequency: ordered by how often customers bring it up, so the real asks come first.
  • Spelled out: each suggestion names what customers report, what they ask for and what to do about it.
See suggested actions ›

Close the loop with AI

New

A reply drafted from the score, the question and the customer's comment, or from your own templates, reviewed and sent by you.

Customer · score 3The delivery came two days late and nobody told me.
✦Draft replyHi Sam, thank you for telling us. Two days late without a word is not how we want to deliver, and I am sorry it landed that way. I have checked with the depot and you will hear from me today.
Reviewed and sent by youEdit · Send
  • Drafted for you: the reply starts from the score, the question and the customer's comment, or from your own templates.
  • Reviewed and sent by you: a person checks every reply before it goes out, with the verbatim right there.
  • Routed by rules: a low score or a sentiment trend fires a rule and the conversation lands with its owner.
See close the loop with AI ›

Coaching AI agent

New

Your customers are your team's best coach. The Coaching AI agent turns their voice into a ready-to-use coaching read, made for customer service teams.

This week · your team
Where the team isReplies are warm, and customers feel looked after once they reach someone.
One thing to coachConfirm the next step and a time before closing each contact.
  • Two reads: a team view for the manager, a personal and private one for each agent.
  • From real verbatims: shows the gap and shows what good looks like, in customers' words.
  • Warm by design: written to grow habits, never to rank people.
See the Coaching AI agent ›
Request access to what's new

One alerts overview

Coming soon

Every alert, trend alert and report in one place, with a toggle per item and the choice of in-platform notification, email, homepage widget or a combination.

Delivery complaints rising+38% this week · Antwerp region
Waiting time mentions upsupport calls · 3 days in a row
In-platformEmailHomepage widget
  • One place: alerts, trend alerts and reports on a single screen instead of scattered settings.
  • A toggle per item: switch each alert on or off for yourself.
  • Your channel: in-platform notification, email, homepage widget or any combination of them.
See forward-looking alerts ›

CX Signals

Coming soon

Your customers' week in one branded report: what moved across every touchpoint, ranked by impact, with a recommended action for each.

Signal detected Needs attention
Home delivery is dragging satisfaction in your Amsterdam shops.
−6 ptsCSAT impact +38%Complaints HighConfidence
49Prior 43Now
  • Ranked by what changed: wins and slips across every touchpoint, with the verbatims behind them.
  • Pointed at owners: every signal carries a recommended action for the team that owns it.
  • Coming soon: the next chapter of the autumn update, rolling out over the coming months.
See CX Signals ›

Impact tracking

Coming soon

Prove the revenue impact of every fix: from the driver you improve to the customers you keep, in a number the board accepts.

Fix a driverReturns flowacted
Re-measure+1.1 CESmoved
Retaindetractor churn↓ down
  • Follow the thread: fix a driver, watch the metric move on the next round.
  • Count what stayed: fewer detractors churning, more renewals, more value kept.
  • Coming soon: the next chapter of the autumn update, rolling out over the coming months.
See impact tracking ›
Request access to what's new
New this autumn · wherever you work

Your feedback, in your AI assistant and in your pocket

The MCP server connects Claude, Copilot, ChatGPT or Gemini straight to your classified feedback. The mobile app gives every teammate a personal feed of the feedback that concerns them.

MCP server

New

Ask questions in plain language, get answers backed by your own verbatims. No exports, no dashboards to build.

ClaudeCopilotChatGPTGemini
Why did NPS drop in June?
Connecting with Hello Customer MCP…
Three themes explain most of the drop. The biggest is delivery time, present in 412 detractor comments, concentrated in the Antwerp region.
  • Works with your assistant: Claude, Copilot, ChatGPT or Gemini, your choice.
  • Answers with evidence: every answer is backed by your own verbatims.
  • Read-only and scoped: it reads and summarises, never changes, within what the asker may see.
See the MCP server ›

Mobile app

New

A personal feedback feed in every employee's pocket: swipe through real customer comments, like what lands, forward it on.

9:41
Customer feedbackJB
All touchpointsNPSCSAT
Ghent store · today9"Staff went out of their way to help"
Forwarded by Sara4"Queue at the register, only one till open"
Your team · this week8"Quick and friendly delivery crew"
FeedInsightsNotifications
  • Swipe through it: a fresh, recency-sorted stack of real comments from every touchpoint.
  • Like and forward: keep the moments that land and send them to a colleague.
  • Feedback made human: no graphs, no calculations, just the customer's voice.
See the mobile app ›
Request access to what's new

Stop reading feedback. Start fixing it.

This update turns what your customers say into alerts, owners, actions and fixes that stick. Tell us where your CX hurts and we will show you what the new Hello Customer would do about it.

Request access to what's new