Ask your customer feedback anything.
ISAAC is your CX analyst on call. Ask in plain language and get an answer grounded only in your verified feedback, with the evidence right there. No dashboards to build, no hallucinations.
Your NPS is 49, up +6 on last quarter, your best in a year. That's 61% promoters against 12% detractors. Most of the lift comes from Staff & Professionalism.
Two themes do most of the damage: Communication & Coordination and Responsiveness. Communication is the biggest, in 446 negative mentions, mostly teams not talking to each other and late updates.
12 recent mentions, sentiment mostly negative. The pattern is silos between teams and updates that arrive late or not at all.
Very professional on the security side, but teams don't communicate with each other, which is a real problem.
We're never informed when interventions happen, we only find out afterwards.
Overall sentiment is climbing. Staff & Professionalism rises steadily, while Communication is still negative but recovering since April. Net sentiment is up six points since January.
An answer you can actually trust.
A general chatbot will confidently make things up. ISAAC only answers from your feedback, and shows its work every time.
ISAAC answers from the feedback in your account, nothing else. It will tell you when it doesn't have enough to say.
Each answer is traceable to the real verbatims behind it. No black box, no hallucinations, just what people actually said.
Answers respect each user's permissions and your data stays in the EU. People only get answers about the data they're allowed to access.
From a quick number to a deep dive.
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An answer is the start, not the end.
Every answer connects to the rest of the platform, so a question turns into a fix.
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