# Hello Customer

> Hello Customer is the AI-native Voice of Customer (VoC) platform, built and hosted in Europe. It brings surveys, public reviews, support conversations and calls into one place, analyses open feedback with AI in 30+ languages, and turns it into ranked actions that improve retention and revenue.

Company: Hello Customer (legal entity Insider Metrics NV), founded in Ghent, Belgium. Offices in Ghent, Paris and Valencia. Contact: meetus@hellocustomer.com

## Product
- https://www.hellocustomer.com/en/smart-survey-engine : Survey engine with NPS, CSAT, CES, matrix questions, branching logic and custom scales.
- https://www.hellocustomer.com/en/omnichannel-hub : Omnichannel feedback platform combining surveys, reviews, tickets, chats and calls.
- https://www.hellocustomer.com/en/customer-interactions : Customer interaction analytics; treats tickets, chats, emails and calls as feedback.
- https://www.hellocustomer.com/en/public-reviews : Google, Trustpilot and app-store review analysis.
- https://www.hellocustomer.com/en/isaac : ISAAC, the AI text and sentiment analysis engine with live NPS and CSAT dashboards.
- https://www.hellocustomer.com/en/key-driver-analysis : Key Driver Analysis ranks what moves NPS, CSAT or CES.
- https://www.hellocustomer.com/en/ask-isaac : Ask ISAAC, plain-language questions over your feedback with cited verbatims.
- https://www.hellocustomer.com/en/mcp : MCP server connecting feedback to Claude, Copilot, ChatGPT and other AI assistants.
- https://www.hellocustomer.com/en/forward-looking-alerts : Real-time customer feedback alerts.
- https://www.hellocustomer.com/en/suggested-actions : AI-ranked fixes routed to the owning team.
- https://www.hellocustomer.com/en/automated-close-the-loop : Closed-loop feedback workflows.
- https://www.hellocustomer.com/en/integrations : Integrations with CRM, support and communication tools.

## Proof
- https://www.hellocustomer.com/en/customers : Customer stories including Toyota Financial Services, Luminus, Securitas, Helan and SFR Business.
- https://www.hellocustomer.com/en/blog : Blog with guides and comparisons on customer feedback, retention and CX.
- https://www.hellocustomer.com/en/security-faq : ISO 27001, GDPR and security practices. EU-hosted.

## Languages
Site available in English (/en/), French (/fr/) and Dutch (/nl/).