At the heart of Hello Customer is the powerful text analysis engine able to deliver intelligent and useful insight from your customers' open feedback.
Hello Customer boasts a simple and straightforward insight module. It’s not about big data, difficult statistics or extensive analysis. Instead, it brings you instant insight and customer intelligence.
Moreover, we can merge your own CRM data with up to date customer feedback bringing you smart, actionable information from all the data you hold on your customers.
What you think your company does well, might not be in line with what your customers want. This insight enables you to see whether your assumptions are in line with both your customers’ perceptions and their values.
With Hello Customer’s trends capability, you can drill right in to the hot topics that customers are talking about.
Knowing what people are talking about is great. But the real value is in understanding how they feel about those topics. Our sentiment scores give you a solid understanding of opinion on popular topics.
Our powerful algorithms stem from 15 years of linguistics research. We continuously tweak our technology in collaboration with language specialists at leading universities.
We offer English, French, German and Dutch ‘out of the box’ but are also capable of initializing projects in Portuguese, Italian and Spanish.
If you’re looking for insight into your customer journey, it’s not just about uncovering dissatisfaction but also identifying what keeps your customers happy.
This insight will help you grow your strategy, align marketing and communication and assist with product and service innovation. It will put your customer at the heart of your company.