Nobody likes endlessly long surveys and let’s break it to you: they don’t often result in actionable results and insights. Instead, only ask 2 questions:
You can do this manually, which we don't recommend. Let your CRM do the work!
Enter your customers one by one through our editor.
Automatically let your CRM send us an excel file via e-mail or FTP. Hello Customer will take it from there.
Via our API you can let the feedback and insights also flow back into your CRM!
E-mail is still the most used medium to reach out to customers. It's a highly effective way of communicating, giving response rates between 15% and 45%! How we get these high response rates? Smart design of the survey flow does the trick.
You have mobile phone numbers? Great! You can reach out to your customers via text messages. It's a great way of getting really real-time feedback.
When you don't have customer data or you want to get feedback from peope who don't buy at your store, you can work with our in-store iPad app. It will also allow you to gather customer data along the way.
When someone answers the question, the feedback will be visible instantly in the dashboards.
At the heart of Hello Customer is the powerful text analysis engine able to deliver intelligent and useful insights from your customers' open feedback.
No need to continuously log in to the dashboard. Hello Customer serves up reports by e-mail on different levels of the organisation. A department can get a report specified for their performance, while at management level a helicopter view is provided.
Hello Customer is meant to be actionable. When a customer gives you a bad score, you should be able to respond instantly. Hello Customer boasts notifications that work real-time and enables you to respond to customers' feedback both individually and automated.
Hello Customer can send you real-time alerts whenever you receive a bad score from a customer. This allows you to rectify a problem before your customer publishes their bad experience to friends or via social media.
The tool allows you to forward feedback to somebody within the organisation. Perhaps a colleague is better fitted or more experienced to handle certain issues or deal with certain feedback.
Getting the alerts is one thing. Following up on bad scores immediately is creating opportunity to turn a dissatisfied customer around. Acting on promotors may activate them to truly start promoting you.
With Hello Customer you can interact with your customers individually when needed. Reaching out for feedback is great. Engaging with your customers is even more powerful.
You can reply to each customer individually, dealing with their question, helping them with an issue or simply thanking them for their great feedback.
If you get too much feedback to handle individually quickly, you can set auto-responses. The auto-responses can be completely tailored to specific scores. You can sent personalised text mails or full HTML e-mails.