Get the replay of our third webinar session with CX wizard Steven Van Belleghem and our CEO Leslie Cottenjé.
In just 35 minutes, you will get:
✔️ Examples of how you can build a customer-centric layer on top of your processes
✔️ How you can avoid having an overload of processes that create friction in the customer experience
✔️ How customer feedback can help you finetune your processes in a customer-centric way
✔️ Why processes are crucial to align the brand experience and the customer experience