All-round CX Strategist Berend-Jan Rietveld is ready to share his insights on physical CX in (post-)COVID times.
2020 had a massive impact on organizations that drive revenue from physical customer interactions. 2021 won't be less of a challenge. How have physical customer experiences changed? And, as we slowly begin to think about a post-COVID era how will companies have to adapt again?
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We'd love to put together the Q&A based on your input, so if you have a question for Berend-Jan, drop it in the registration form! 👉
Hope to see you then!