Webinar session
Physical CX in 2021

Head of Passenger Experience at Schiphol Airport and all-round CX Professional and Strategist Berend-Jan Rietveld shares his insights on live customer experience in (post-)COVID times.

Challenging CX in 2021

All-round CX Strategist Berend-Jan Rietveld is ready to share his insights on physical CX in (post-)COVID times. 

2020 had a massive impact on organizations that drive revenue from physical customer interactions. 2021 won't be less of a challenge. How have physical customer experiences changed? And, as we slowly begin to think about a post-COVID era how will companies have to adapt again?

Join our webinar! 

  • Topic: What can organizations learn from Schiphol Airport about live CX in COVID times?
  • Date: 21st of January
  • Time: 1:00pm CET

We'd love to put together the Q&A based on your input, so if you have a question for Berend-Jan, drop it in the registration form! 👉

Hope to see you then!

Register here 👇