Head of Passenger Experience at Schiphol Airport and all-round CX Professional and Strategist Berend-Jan Rietveld shares his insights on live customer experience in (post-)COVID times.
All-round CX Strategist Berend-Jan Rietveld is ready to share his insights on physical CX in (post-)COVID times.
2020 had a massive impact on organizations that drive revenue from physical customer interactions. 2021 won't be less of a challenge. How have physical customer experiences changed? And, as we slowly begin to think about a post-COVID era how will companies have to adapt again?
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Hope to see you then!