Topic(s): Customer Centricity Hello Customer Customer Experience Human Connection

State of the Union: Episode 2 - Responsibility

Some months ago we sat together with four experts in customer experience for an inspiring ‘State of the Union’ panel talk. 

Lieven Foubert from Telenet, Isabelle Lafont from Accenture, Lennert de Jong from CitizenM and Tom De Ruyck from InSites Consulting gathered in Paris in the inspiring setting of CitizenM. Coming from different industries, they share their interesting thoughts about customer experience. 

In the second episode, we try to appoint the person responsible for customer experience in an organisation. But is it even a one person effort? Or should companies become more customer-centric on every level? Find out what our experts think in the full video.