Topic(s): Customer Centricity Hello Customer Customer Experience Customer Retention

State of the Union: Episode 1 - Acquisition & Retention

CX is sexy and we know it đŸ˜‰. That’s why we sat together with four experts in customer experience for an inspiring ‘State of the Union’ panel talk.

Lieven Foubert from Telenet, Isabelle Lafont from Accenture, Lennert de Jong from CitizenM and Tom De Ruyck from InSites Consulting gathered in Paris in the inspiring setting of CitizenM. Coming from different industries, they share their interesting thoughts about customer experience.

In this first episode, we discuss whether focusing on customer experience generates a shift from customer acquisition to customer retention. Are telco, media and the hospitality industry facing the same challenges when it comes to gaining and keeping clients? Watch the full video and find out.