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services

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customer success team

Happy to meet you!

Wendy De Vos Customer Success Manager

“My role at Hello Customer is to help organisations from day one with onboarding and getting them on the Customer Centricity train. I'm there with you every step of the way."

Robin Berthier Customer Success Manager

"I make sure that our customers get all the self-support they need to use Hello Customer effectively leading to desired results. I am offcourse always happy to answer any question!"

Getting you started

Onboarding services

We're not just technology. We have a team of enthusiastic experts across Europe to help you on your journey. We have a variaty of onboarding plans to help you out with creating touchpoints, questions, feedback flows, customer support policies, customer journeys, ... These coachings are either digital or on premise..

  • Standard Onboarding

    A digital coaching. We'll help you get started, set-up your Hello Customer Environment, create your first touchpoint, teach you tips & tricks to get you on your way.

  • Pro Onboarding

    Everything that is in standard plus set-up of 3 additional touchpoints, including user management, reporting and alerts for departments and users

  • Enterprise Onboarding

    Fully tailormade plan and goes from setting up to mapping your customer journey, training of users, creating a response plan, and even a full roll-out of your customer feedback strategy.

academy

Workshops & Events

We offer very specific workshops tailored to customer centricity and customer feedback. These workshops are being held on-premise and are adapted to the context of our customers.

2 / 3 day Workshop

Customer Journey Mapping

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Keynote

Customer Centricity starts with your employees

More Info

Want to talk about your specific challenges?

Leslie Cottenjé, CEO Hello Customer

“We have a solid network of colleagues and partners that can help you with any challenge you may have on your path to Customer Centricity"

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