ISAAC Feedback Analysis
Turning feedback into categorized measurement
ISAAC is a ground breaking intelligent engine based on AI that automatically categorises all of the feedback into the business aspects key to your industry. Due to this focus, it can do this with an unparallelled accuracy of up to 95%.
This makes ISAAC truly unique in the text analytics and Natural Language Processing space. Behind it is a team of clever Data Scientists at Hello Customer and the University of Ghent.