ISAAC Feedback Analysis
Industry specific key trends from feedback
Trained in several specific industries, ISAAC understands the specific contexts of the feedback coming from customers.
It will automatically categorise all of the feedback into the business aspects key to your industry. Due to this focus, it can do this with an unparallelled accuracy of 93%.
This makes ISAAC truly unique in the text analytics and Natural Language Processing space. Behind it is a team of clever Data Scientists at Hello Customer and the University of Ghent.