NLP meets Artificual Intelligence
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ISAAC: Text Analysis

Revolutionising text analytics, moving to AI-based feedback insights

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Text and sentiment analysis dashboard - newest NLP methodology
Text and sentiment analysis dashboard - newest NLP methodology

ISAAC Feedback Analysis

Turning feedback into categorized measurement

ISAAC is a ground breaking intelligent engine based on AI that automatically categorises all of the feedback into the business aspects key to your industry. Due to this focus, it can do this with an unparallelled accuracy of up to 95%.

This makes ISAAC truly unique in the text analytics and Natural Language Processing space. Behind it is a team of clever Data Scientists at Hello Customer and the University of Ghent.


From text analysis to feedback interpretation and insights

Introducing ground breaking language technology

AI driven

It's intelligent

ISAAC does not just crunch text and show word clouds, it is able to understand and predict what individual feedback is about. 


Positive or negative

ISAAC is trained to predict the customers' sentiment when he or she wrote something.



Developed in the heart of Europe, ISAAC has been multilingual from day one.

Text and sentiment analysis for customer feedback
Text and sentiment analysis for customer feedback

See trend evolution

Follow the changes in what customers talk about

When you make changes or take action based on the feedback, you have to be able to follow the trends and see if there is an evolution. 

If you have invested heavily in training to increase the level of proactivity, you can see if people are actually talking about it more or less and in which sentiment.

Customised frameworks

You can teach ISAAC anything!

Industries it doesn't know yet, organisation-specific contexts and even new languages can be trained. We can offer ISAAC as an empty container specific for your organisation or context. 


Convinced? It takes only a conversation to get started...

It's insightful, it's free, and there are no obligations

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