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Feedback engine

Ask your customers the right question at the right time through the right channel

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Capture real customer feedback from different channels

Capture real Customer Feedback

Being customer centric means 'to listen'

Hello Customer offers a powerful feedback engine that will ask your customers the right question at the right time. After a purchase, after contact with support, within a web session... We can reach out via many different channels like email, pop-ups, QR codes, messenger apps. 

Get ready to start listening and understanding the real reasons for satisfaction or for staying away.

Metrics

Good KPI's, but mostly great drivers of honest open feedback.

NPS

Net promoter score

'On a scale of 0 to 10, would you recommend X to friends or family?'. One of the most popular questions to ask, to find out who your promotors and detractors are.

Powerful in its own, but followed by a WHY question, actionable too. You need to always know why.

CES

Customer effort score

'How easy was it for you to achieve X?' A question that will probe for the level of convenience and ease, which are a new important factor in experience.

Powerful in its own, but followed by a WHY question, actionable too. You need to always know why.

CSAT

Customer satisfaction score

'How satisfied are you with X?', is one of the most neutral questions you can ask, and is thus applicable in all cases that NPS and CES are not.

Powerful in its own, but followed by a WHY question, actionable too. You need to always know why.

The engine in detail

Smart Feedback Engine

It's automated and real-time

Customer centricity means listening to what customers want to say. So don't ask predefined things. 

What it does:

  • Automated reaching out via e-mail, messenger, website, QR codes, ... . 
  • Within your customer journey
  • Anti-spam measures: no overreaching of individual customers so they don't get a question every time they interact with you
  • Reminder questions

Convinced? It takes only a conversation to get started...

A demo talk is insightful, free and without obligations

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Integrates with ...

Automation requires integration. Hello Customer connects with many CRM and loyalty systems.
  • Salesforce
    Salesforce
    Saas integration
  • Microsoft Dynamics
    Dynamics
    CRM integration
  • Selligent
    Selligent
    Saas integration
  •  
  • Loyalty systems
    Loyalty systems
    Custom integration
  • Marketing Automation
    Marketing Automation
    Custom integration
  • API
    API
    Custom integration