Large enterprises cover multiple regions, customer segments, and services. To effectively tackle negative experiences, you need to know what segments are affected.
Link operational and metadata (stores, customer segments, agent names) to every respondent and use our metadata filters to localize the issue in your products, processes, or team performance.
In face-to-face customer experience, your frontline teams are the MVPs. Identify the best and worst-performing stores or branches, distill best practices from the top of your leaderboard and find out what makes a winning team.
Engage your teams on a daily basis by sending weekly reports of their customer feedback.
For those long-term projects, we enable you to have breakthrough conversations with the movers and shakers in every business area.
Our department feedback filters are customized to your industry so you can have relevant conversations with every department head and discuss their progress in putting the customer first.