There's a metric for every situation. Of course, there's NPS℠ to measure loyalty but throughout the customer journey, you can benefit from measuring the satisfaction of the interaction with CSAT or convenience with CES.
Our success formula = 1 metric question + 1 open question asking why. That's it. The result? Unparallelled response rates and relevant, open feedback. Learn how we analyze it.
We have everything you need to collect real-time customer feedback along multiple channels.
Easily survey your customers online and offline, at home, or on-site. With email surveys, links, QR codes, in-app and online surveys, Hello Customer allows you to capture the feedback where it matters.
ISAAC will analyse all feedback and show where you need to step it up. Still not ready to make improvements?
It's easy to add a quick yes/no question, a multiple-choice scale, or another open question to the surveys. Use them to check assumptions or to gain extra customer metadata.
The whole platform is self-service so you can be switching it up whenever you want to. No back and forth e-mailing to make small changes, you're in full control.