We want to guarantee a smooth and scalable onboarding. Once we get started, the programme will be up and running in no time, so you immediately can start capturing feedback.
From an operational point of view, the Onboarding & Insights manager will provide you with guidance for the technical set-up for the platform and will create the first touchpoint with you. We also have an e-learning platform at your disposal so you can easily scale the project to other teams, department or divisions.
We understand that a CX programme is a game of change that requires the right follow-up. Your client partner will regularly check-in on you to look for improvements, and to guide and inform you on how you can get the most out of the tool.
During the first check-in, the Onboarding & Insights manager will do a demo of the platform with your own data. You will see the results for yourself and will know how to look for interesting insights.
Our Customer Communications Manager makes sure you get an overall good customer experience from our end too. That includes:
You will always be helped quickly and efficiently when you reach out to customer support.