We're proud to work for these leading brands.
Successful B2B companies know their customer's moments of truth and manage to maintain a high level of satisfaction at any point in the customer journey to increase retention over time.
With Hello Customer, you can capture open feedback along the customer journey to identify what drives or hurts satisfaction. Our AI-powered insights let you detect where inefficient back-end processes hurt the customer so you can resolve issues quickly and effectively.
"Hello Customer provides us actionable insights into how our customers perceive strategic changes and it helps us to improve and build long-standing relationships between sales reps and pharmacists."
Customer feedback helps sales teams sell more effectively as the open feedback uncovers how the product adds value for different customer segments. The perfect inspiration for compelling sales arguments.
Likewise, open feedback helps sales managers get insights into the sales approach from every sales rep, making it easy to tailor coaching. Close the loop and share feedback with your reps so they know where to improve to build long-term relationships.
Keeping churn to a minimum is a crucial KPI in B2B. That's why we enable you with everything you need to proactively manage the relationship with your customers.
We separate feedback that contains urgent questions and with the Conversation Manager you can reach out in a flash. We provide easy integrations with your CRM, including a native connection to Salesforce, so you have all account information in one place.