The Hello Customer Approach

Real-time collection and instant analysis of open customer feedback, resulting in actionable insights for all levels of the business, dispatched in the blink of an eye.

hello customer metrics and channels
hello customer open feedback
hello customer additional questions

Capture the customer's voice at scale

Capture open and unstructured feedback with the Hello Customer feedback engine.

Capture multichannel feedback using the best-known metrics

Use the traditional metrics as you know them (NPS, CES, CSAT) across various channels (URL, QR, e-mail, WhatsApp, SMS) along the customer journey.

Learn more about metrics

Open feedback, the real conversation starter

Our feedback engine makes it easier than ever to ask for honest, open feedback. Get back to customers instantly to thank them or follow up in person if an issue requires a more human touch.

Asking for more

Need some more information after the open feedback? No worries, you can easily add extra questions like a yes/no question, multiple choice or a ten-point scale.

hello customer operational and experience data
hello customer turn data into golden insights
hello customer dashboard
hello customer benchmarking

Understand what customers want and expect

Our engine brings together contextual feedback analysis, market research and operational data for the golden insights everybody is looking for.

Bringing experience and operational data together

Feedback only becomes actionable if you put it into context. Add operational data to the platform to pinpoint drivers of customer experience.

Turning your data into insights

Our AI turns your unstructured open feedback into multi-level categories and positive/negative sentiment. Enriched with your operational data, you'll truly understand what drives your customers and employees.

How does our A.I. work?

Reports & dashboards

Whether you want your results presented in an off-the-shelve report or like to build more advanced dashboards for different kinds of users, we’ve got you covered.

Benchmark your results

Know where you stand by benchmarking your open feedback results, based on metrics, sentiment scores or categories.

Hello customer company wide customer culture
Hello customer company wide customer culture
Hello customer company wide customer culture

Take action on all levels of the business

Customer culture requires everyone’s involvement. 

On a strategic level

Correlate CX data with business data using external connectors to your BI systems.

On team level

Insights for every team based on our revolutionary AI and analysis. Break internal silos and bring relevant feedback to both frontline staff and back-office operations.

At an individual level

The right feedback for the right people using reports and notifications. Fight customer churn in real-time and boost employee engagement.

More on employee engagement

We empower you to act

Now it’s up to you. With Hello Customer by your side you’ll feel safe to act. Keep the feedback process going and measure taken actions to evaluate the impact and results. If you’re looking for more specific expertise, we know the right partners to take it to the next level.