Capture open and unstructured feedback with the Hello Customer feedback engine.
Use the traditional metrics as you know them (NPS, CES, CSAT) across various channels (URL, QR, e-mail, WhatsApp, SMS) along the customer journey.Learn more about metrics
Our feedback engine makes it easier than ever to ask for honest, open feedback. Get back to customers instantly to thank them or follow up in person if an issue requires a more human touch.
Need some more information after the open feedback? No worries, you can easily add extra questions like a yes/no question, multiple choice or a ten-point scale.
Our engine brings together contextual feedback analysis, market research and operational data for the golden insights everybody is looking for.
Feedback only becomes actionable if you put it into context. Add operational data to the platform to pinpoint drivers of customer experience.
Our AI turns your unstructured open feedback into multi-level categories and positive/negative sentiment. Enriched with your operational data, you'll truly understand what drives your customers and employees.How does our A.I. work?
Whether you want your results presented in an off-the-shelve report or like to build more advanced dashboards for different kinds of users, we’ve got you covered.
Know where you stand by benchmarking your open feedback results, based on metrics, sentiment scores or categories.
Customer culture requires everyone’s involvement.
Correlate CX data with business data using external connectors to your BI systems.
Insights for every team based on our revolutionary AI and analysis. Break internal silos and bring relevant feedback to both frontline staff and back-office operations.
The right feedback for the right people using reports and notifications. Fight customer churn in real-time and boost employee engagement.More on employee engagement
Now it’s up to you. With Hello Customer by your side you’ll feel safe to act. Keep the feedback process going and measure taken actions to evaluate the impact and results. If you’re looking for more specific expertise, we know the right partners to take it to the next level.