Feedback Iceberg Ahead! First of all: happy Valentine's Day! May it be filled with a lot of love for and from your customers. Hello Customer Customer Engagement Metrics & Methodology
Hello Customer Digest: 2018 CX Trends These days it's impossible to wrap your head around the massive amount of information coming your way when you browse the internet. Lucky for you we do a lot of research at Hello Customer, and it would be a shame not to share it. That's why our content team is here to make your life a bit easier. We'll help you navigate through the sea of articles, blogs and videos that are out there by selecting the most interesting content. Sounds good? Let's go! Hello Customer Employee Engagement Metrics & Methodology Artificial Intelligence
CX, there is more behind it than your frontline staff… Very often organisations invest in NPS or feedback programmes based on satisfaction metrics and focus all their efforts on the frontline, i.e. the customer-facing staff. And very early on in the programmes the NPS becomes part of your frontline’s bonus. Metrics & Methodology Customer Centricity
11 ways to increase your response rates with Hello Customer Customer feedback is essential to get close to your clients. With good technology you can get the right insights. To gain profitable insights, your response rates need to be as high as possible, because only with a lot of feedback you can collect accurate data. However, gathering enough response, and thus data, is more difficult than it may seem. Hello Customer shows you how to do it. Metrics & Methodology Customer Centricity
Expert Briefing: Supervised vs. Unsupervised learning in AI I had the opportunity the other week to spend a couple of hours shooting the breeze with our lead data scientist Tijl Carpels. While we chatted over an overpriced macchiato on everything from Star Wars to crypto currency the talk very quickly settled on the use of supervised and unsupervised algorithms in AI.This all came about because we have launched a new bespoke AI product (ISAAC) and I really wanted to know more about how it worked and also why we chose this path.“Let’s start with making a distinction, when I talk about algorithms, I’m talking about mathematical formulas used to solve a specific problem,” Tijl Carpels Artificial Intelligence Metrics & Methodology
