Think Out(side in) of the Box What's the key to a good feedback strategy? In the previous episode of “Leslie Illustrates” we talked about the importance of listening to your customers. This week our CEO points out two common pitfalls when asking for feedback; an inside-out focus and working with scores instead of stories. Watch and avoid! ✌🏽 Metrics & Methodology Customer Engagement customer experience
Feedback Iceberg Ahead! First of all: happy Valentine's Day! May it be filled with a lot of love for and from your customers. Hello Customer Metrics & Methodology Customer Engagement
Hello Customer Digest: 2018 CX Trends These days it's impossible to wrap your head around the massive amount of information coming your way when you browse the internet. Lucky for you we do a lot of research at Hello Customer, and it would be a shame not to share it. That's why our content team is here to make your life a bit easier. We'll help you navigate through the sea of articles, blogs and videos that are out there by selecting the most interesting content. Sounds good? Let's go! Hello Customer Metrics & Methodology Artificial Intelligence Employee Engagement
CX, there is more behind it than your frontline staff… Very often organisations invest in NPS or feedback programmes based on satisfaction metrics and focus all their efforts on the frontline, i.e. the customer-facing staff. And very early on in the programmes the NPS becomes part of your frontline’s bonus. Customer Centricity Metrics & Methodology
11 ways to increase your response rates with Hello Customer Customer feedback is essential to get close to your clients. With good technology you can get the right insights. To gain profitable insights, your response rates need to be as high as possible, because only with a lot of feedback you can collect accurate data. However, gathering enough response, and thus data, is more difficult than it may seem. Hello Customer shows you how to do it. Customer Centricity Metrics & Methodology
