Artificial Intelligence Pioneer Hello Customer and Contact Centre Giant HGS Join Forces
Official Press Statement
Hello Customer and HGS enter a strategic partnership to disrupt the UK market for Customer Experience solutions.
Ghent, Belgium – April 23, 2019:Hello Customer, a pioneering company in Artificial Intelligence and Customer Experience, today announced a strategic partnership with Hinduja Global Solutions Ltd. (HGS), (Listed on NSE & BSE in India), a global leader in business process management.
The partnership will strengthen both organisations in their mission to help companies become truly customer-centric. Hello Customer and HGS operate on the guiding principle that putting the customer first is critical to protecting and building customer relationships and enhancing brand reputation. Contact centres are a great source of customer feedback and information, helping organisations define priorities and ultimately setting companies up for growth.
“As a value-add partner, HGS is continuously seeking ways to enhance the services we provide for our clients and their customers,” said Graham Brown, Chief Sales & Marketing Officer, HGS Europe. “Having completed a comprehensive review of the marketplace, we are excited to announce our partnership with Hello Customer, offering our clients the value of this best-in-class, AI-Powered, Voice of the Customer provider.”
The partnership enables Hello Customer to access international and mature CX markets, alongside an established global leader.
“At Hello Customer we are very excited and honoured to be forming this partnership with HGS,” said Leslie Cottenjé, CEO of Hello Customer. “They are such an ambitious organisation, always aiming to create value for their customers and this resonates very well with our own values. It’s thrilling that very early on HGS has recognised our innovative approach to feedback and customer experience technology.”
"Hello Customer has grown rapidly within mainland Europe where the business was founded. Partnering with HGS’s UK footprint and delivery expertise provides Hello Customer with a platform to disrupt the UK market as well,” added Brown. This is not the first time both companies have joined forces. Recently they co-hosted a workshop for several industry leaders of some of the best-known brands in the world.
Both companies are very excited about this brand-new collaboration and firmly believe they will strengthen each other in their mission to create a customer-centric mindset in countless organisations.
About Hello Customer:
Hello Customer is the intelligent CX solution that helps companies achieve true customer centricity thanks to proprietary artificial intelligence that analyses customer feedback and distributes insights in a targeted way throughout an entire organization.
About Hinduja Global Solutions (HGS):
A global leader in business process management (BPM) and optimising the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centres and HRO solutions to deliver transformational impact to clients. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 44,567 employees across 75 delivery centers in seven countries making a difference to some of the world’s leading brands across nine key verticals. For the year ended 31st March 2018, HGS had revenues of US$ 597 million.
Visit www.teamhgs.com to learn how HGS can help make your business more competitive.