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Do you have to do everything the customer says?

Freya Langendries Posted by Freya Langendries on June 4, 2019

Do you have to do everything the customer says?

Our new CFO Tom Bogaert worked as an independent banker for over twelve years. He stresses the importance of reliable communication between financial institutions and their customers on the one hand and between different levels of the institution on the other hand.

"To keep up with internal remodels and growing competition of big companies like Amazon, Google and Apple, the traditional banks need to listen to the feedback from customers and employees. Based on their input they can make well-informed decisions and secure their own future."

Watch the interview on the future of banking with Tom and Leslie here 👇




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