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Customer Experience: the Cross-Team Effort

Freya Langendries Posted by Freya Langendries on April 11, 2019

Customer Experience: the Cross-Team Effort

In the previous episodes of “Leslie Illustrates” we learned how to effectively listen to your customers. This week, Leslie explains us how to leverage this customer feedback to all of the teams in an organization to accelerate the customer experience. When we look at the diverse reasons behind NPS-scores, it shows that EVERY department needs to be informed on the customer feedback. All of the teams and levels should work together and in close contact with the customer in order to create an accelerated and permanent version of the right customer experience. 








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