Great experiences start with great questions

Hello Customer helps you get the basics rights. Bye-bye long surveys, here's how we guarantee survey success: 

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Measure and optimize

There's a metric for every situation. Of course, there's NPS℠ to measure loyalty but throughout the customer journey, you can benefit from measuring the satisfaction of the interaction with CSAT or convenience with CES. 

Our success formula = 1 metric question + 1 open question asking why. That's it. The result? Unparallelled response rates and relevant, open feedback. Learn how we analyze it.

 

 

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Be where the customer is

We have everything you need to collect real-time customer feedback along multiple channels.

Easily survey your customers online and offline, at home, or on-site. With email surveys, links, QR codes, in-app and online surveys, Hello Customer allows you to capture the feedback where it matters.  

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Manage questions as you go

ISAAC will analyse all feedback and show where you need to step it up. Still not ready to make improvements?

It's easy to add a quick yes/no question, a multiple-choice scale, or another open question to the surveys. Use them to check assumptions or to gain extra customer metadata. 

The whole platform is self-service so you can be switching it up whenever you want to. No back and forth e-mailing to make small changes, you're in full control.